FAQ

Here are some frequently asked questions- and answers! Any further questions can be directed to hello@bizaanideewin.com. Please allow 1-3 business days for reply- this business is entirely run by one person. Miigwech!

 

Where do you ship from? Wisconsin, USA

When will my order ship? Most jewelry and inventory carried in-house will process and ship within 2-5 business days. All apparel is printed on demand (made to order) and can take up to 14 business days to process- especially with the COVID-19 global pandemic slowing all manufacturing/shipping processes down. Currently, the apparel is processing at a rate of about 3-7 business days. Your patience is appreciated

Why is shipping so expensive? Unfortunately, I cannot control USPS, FedEx or USPS pricing. We also live under a system of capitalism- the cost of shipping supplies, printing supplies, gas, add up. I do offer free US shipping on orders of $100+ and free shipping to Canada on orders of $150+. I spend a lot of time and effort to make sure your items get to you safely. Please be respectful, I am a human being 💕

Do you print your shirts? All apparel is made to order direct with the manufacturer using DTG printing. DTG is done by ink being directly sprayed onto the apparel- first a white underlayer to help with color vibrancy and opacity, then a color layer. Please keep your apparel fabric color choice in mind when ordering- bright colors may not be as vibrant on darker fabrics. Because the graphics are printed with ink instead of vinyl, they may lighten over time. Your item may arrive with a slight “vinegar” scent- totally normal for DTG printing! It will come out in the first wash. 😊 The way my printing process works ensures accessibility to provide a wide variety of wearable art for all!

**Please note: because apparel is made to order, your complete order may arrive in separate shipments. Physical inventory (most accessories, some stickers, etc) will ship directly from Bizaanide'ewin.

Do you take custom orders? Yes! Caitlin has plenty of experience doing custom projects for private clients. Any custom work requires a 50% nonrefundable deposit before any work is started. Please inquire about availability at hello@bizaanideewin.com. Thank you! 

What do you charge for a custom drawing? Caitlin’s current rates (as of 01/2022) start at $200.00 per illustration- this varies based on each project. To inquire about a project proposal, please contact Caitlin Newago at hello@bizaanideewin.com

Can I change my order? Unfortunately orders cannot be modified when sent out for manufacturing (apparel, prints, stickers, etc.) but they cannot be cancelled if the item is in production. Please ensure the right quantity and size is selected at checkout before submitting payment.

Can I exchange my item? Exchanges of items such as apparel/prints/stickers are generally not accepted. It is the customer's responsibility to ensure correct sizes/colors/quantities are being ordered before submitting payment. It is also customer's duty to check out FAQs, the shipping policy, and return policy before submitting payment. In orders with damaged items, returns are generally accepted with photos of the item provided. Please contact hello@bizaanideewin.com to address any concerns!

Where is my order? If you are an international customer, please expect shipping times to take 6-8 weeks during normal shipping times- this will be a HIGHER number during busy seasons and around the holidays. A lot of orders are held in customs, I cannot control how long this process takes. Please understand that once the item is shipped, speed is out of my control. Bizaanide’ewin is not responsible for lost or stolen packages, or any customs fees that may accrue. Incorrect addresses may result in the order being returned- in order to reship, customer will be responsible for shipping charges. Tracking info is sent to you automatically via email when your shipping label is printed. 

For domestic (US) orders, processing times are typically 2-5 business days, and shipping can take up to 2 weeks- though it is normally much quicker than that ☺️ Please ensure correct address and order quantity/size/color/etc before submitting payment- this will help get your goodies to you as quickly as possible!

 

 

Gildan Unisex tee sizing: